Legal Name: AFC Marketing / Pham Truong
Address: 6-28-31 Green House 102 Honmachi, Shiki City, Saitama, JP
Phone number: +81 8046708073
Email address: info@afcagency.com
Head of Operations: Mr Pham Truong
Opening hours: Mon-Sun. 9:00 – 19:00
Accepted payment methods:
Credit cards
Payment period:
Credit card payments are processed immediately, and the subscription fee will be processed between 1-2 days before your subscription start date.
Subsciption fee:
- Basic Subscription: 45 USD per month
- Plus Subscription: 95 USD per month
- Diamond Subsciption: 245 USD per month
Service fee
- Basic Social Media Package: 50 USD setup fee + invoice charge
- Search Engine Optimization (SEO) Package: 50 USD setup fee + invoice charge
- Pay-Per-Click (PPC) Advertising Package: 50 USD setup fee + invoice charge
Additional fees
- Graphic Design Fee: 15 USD per project (only Plus and Diamond)
- Ad Campaign Management Fee: 5 USD per campaign
- Social Media Advertising Budget: 0.05% per Budget
- Landing Page Design and Development Fee: 10 USD per page (only Diamond)
Social Media Package Delivery Time:
Social media account setup and optimization: 3-5 business days
Content creation and scheduling: Weekly or monthly, depending on the agreed-upon frequency
Audience engagement and community management: Ongoing, with daily monitoring and responses
Monthly performance reports and analytics: Delivered within 7-10 business days after the end of the month
Search Engine Optimization (SEO) Package Delivery Time:
Keyword research and analysis: 5-7 business days
On-page optimization: 1-2 weeks, depending on the size of the website
Off-page optimization: Ongoing, with continuous link building efforts
Monthly SEO progress reports: Delivered within 7-10 business days after the end of the month
Pay-Per-Click (PPC) Advertising Package Delivery Time:
Keyword research and campaign setup: 1-2 weeks, depending on the complexity of the campaign
Ad copywriting and design: 3-5 business days
Bid management and optimization: Ongoing, with daily monitoring and adjustments
Monthly PPC reports and ROI analysis: Delivered within 7-10 business days after the end of the month
Email Marketing Package Delivery Time:Email campaign strategy and planning:
1-2 weeks, depending on the complexity of the strategy
Design and development of email templates: 3-5 business days per template
List segmentation and management: Ongoing, with continuous updates based on subscriber behavior
Automated email workflows and drip campaigns: 1-2 weeks, depending on the number of workflows
Performance tracking and analytics: Delivered within 7-10 business days after the end of the month
1. Service Satisfaction:
We strive to provide high-quality digital marketing services and ensure customer satisfaction. If you are not satisfied with the provided service, please contact us within [number of days] days of service delivery to discuss your concerns and explore possible solutions.
2. Exchange and Revisions:
We understand that sometimes adjustments or revisions may be necessary to meet your specific requirements. We offer 2 rounds of revisions for our services to ensure your satisfaction. Please provide clear and specific feedback during the revision process to help us improve and meet your expectations.
3. Cancellation and Refunds:
a. Service Cancellation: If you decide to cancel the service before its completion, please notify us as soon as possible. Depending on the stage of the project and work already completed, a partial refund may be possible. Any cancellation requests received after the service is completed will not be eligible for a refund.
b. Refund Eligibility
: Refunds are subject to the following conditions:
i. Unsatisfactory Service: If the service does not meet the agreed-upon requirements and cannot be resolved through revisions or alternative solutions, you may be eligible for a refund. Please provide clear documentation of the issues and attempts made to resolve them.
ii. Failure to Deliver: If we fail to deliver the agreed-upon service within the specified timeframe and alternative arrangements cannot be made, you may be eligible for a refund of the undelivered portion.
iii. Exceptional Circumstances: In certain exceptional circumstances, such as unforeseen events or unavoidable circumstances that prevent us from fulfilling the service, a refund may be considered. We will assess such cases on an individual basis.
4. Refund Process:
To initiate a refund request, please contact our customer support team via info@afcagency.com or +81 8046708073. We will review your request and respond within 7 bussiness days. If a refund is approved, it will be processed within [refund processing time], and the funds will be returned to the original payment method used for the transaction.
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